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    Nbn box lights tpg. I checked around 6am this morning.

    Nbn box lights tpg But during that 45sec the internet status page appears the router try to link the NBN box, and after 45sec there is a cross on the status. We pre-ordered and got equipment yesterday. Eg. , if FTTC, the LAN light OFF on the NBN box indicates it has lost connection to the wifi router. No lights at all showing on the black NBN box. Spoke with support to activate NBN Box - now have 4 solid lights. I have followed all the instructions and only have 2 blue lights on the NBN box. Was on hold with TPG for 2 hrs to no avail. To potentially save some run around on the phone do a factory reset to the NBN box by pushing a pin in the reset hole located at the bottom of the box between the uni-d/v ports for 15 seconds and if still red then call. Checking the equipment - the wireless router is on and connecting, but the NBN Connection box has no lights, no life. I would appreciate this issue to be investigated ASAP, as my household requires internet access for WFH. The blue LAN light will flash irregularly indicating a connection to the router. Flashing Connection light and Clicking Sound from NBN box. 3. 2. Any ideas on how to fix? Hi, There was a storm in my location last night, and the interenet connection has dropped out in the morning. Thank you. hi. I have tried plugging the NBN box into a different power source but still no green lights showing, not even the power light. What I want to know is whether am I using the fibre connection Since 10am today, NBN connection was gone and reset/restart still didn't help. Yes, I have tried resetting. please help with th Hi TPG! Very excited to be finally getting NBN in my area, especially as FTTC. 0 Likes All forum topics; Previous Topic; Next Topic; 3 REPLIES 3. What type of router do you have? NBN Box light flashing. TPG TP-Link Modem will not connect. Internet; All lights are on solid blue on nbn box except the LAN light is flashing blue. NBN and router installed yesterday, all 4 lights on NBN box on constantly so thats fine, but with the router, i got the email saying to switch the modem on to get on to the internet but nothing progresses from there, the internet light never comes on. TPG should have told you which UNI-D port to use; usually port 1. Tried everything and it’s still not working. I checked the service status via TPG app. Orange means gigabit device connected. About TPG; nbn connection box showing all the lights, no dsl or internet light on modem Recenlty moved home. I also got my text from TPG saying to connect it all to activate the NBN. We checked the update from NBN Co and we were advised that their workforce who attended the job today reported that you cancel the appointment, which is why they weren't able to complete the job. I rebooted the NBN box but it won't come back up. Yes, I have tried unplugging at the box and at the wall. WiFi is working. The other two lights are both off. Level 2 ‎09-10-2021 I got an nbn box and a router today and have been trying to connect the nbn box first as per the manual but the DSL light and the connection light have been flashing for hours I Troubleshooting and found the NBN connection box is showing Blue solid power light with a red flashing link light and intermittent beeping. Nbn box power light is on. Disconnected the power for 30 seconds and reconnected. The tpg box all lights are green. Reported fault using app. There are no lights on. I have already spoken to the TPG technician over the phone regarding this matter and he said I am connected already. Light: State: Meaning: 2. BasilDV. au, passsword. The other 3 lights are blue. NBN will be performing Fixed Wireless capacity upgrades in the area between 31/05/2019 and 05/06/2019. If there are no known outages in your area, you can proceed with the Set up non-TPG Modem for nbn® Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting. Plugged everything in last night and left it running overnight and the NCD will not Drop outs last anywhere from 30min - 3 hours and sometimes several times a day. Modem and internet are both red cross (it said they are offline) and voice service is @Sun2136 wrote:. Last night had short power outage. Been waiting on the phone with TPG for an hour and not getting through. I’ve done the turn it off and back on again multiple times, tried other power points but still no life. NBN Broadband Bundle; Fibre400; Fibre1000 Yesterday I noticed there's a red light f lashing with clicking sound from the NBN connection box. This afternoon I realised the TPG home phone doesn't work! The phone issue has been reported to TPG tech team. No fix after 12 hours. There are no My NBN box insode the house for FTTC has been playing up the past 2 days with intermittent drop outs. I have also run through I just got the NBN box and install it in my house, but the online light is still off. I rang TPG support and waite My NBN box insode the house for FTTC has been playing up the past 2 days with intermittent drop outs. Email and any other services that use the internet will not work. As NBN box had three lights on (Power,xxx, DSL), it meant NBN signal has come through to the box. jessperrin92. The VX config is PPPoE, username + @tpg. I left the wall socket unplugged overnight and repeatedly tried reconnecting and resetting the box this morning, but the same symptoms continue w The NBN Connection box has power and the red light is flashing. since yesterday, my light on black bnb box is flashing. Even if I tried to reset it and unplug everything (except the power), it still flickered. Still clicking and second light that looks like a chain flashing red. Footer. On the VX, the WAN light should stay on indicating a connection to the NBN box. Any help please? Right after a lightning storm the nbn box started to make a clicking sound and a red light is flashing! No internet connection. Since then no internet connection at all. Level 2 ‎23-12-2020 06:30 PM. The nbn box only have two light currently one is solid blue on the power and flashing red on the next light and the other 2 are off. Level 2 ‎03-11-2021 05:21 PM. What Defaulty said. Check the Outdoor Unit Indicator Hello, my nbn box only has two lights on and there is no internet, I contacted support for this before and it worked for about few weeks and now it’s going off again, just confused of what’s going on. Every time the connection drops out the DSL light flashes on the NBN box. A TPG tech visited the house but he couldn't fix it. NBN tech said they only made sure NBN connected to the house. In short, my NBN box's UNI-D1 lights are completely off on the back after an electrical storm swept through briefly today, and my modem only has two lights on at all: power and WLAN. No lights at allnot even the power light. to be specific, top first is solid on. 4. Tried resetting both the NBN box and modem but still no good. All forum topics; Previous Topic; Next Topic; 1 REPLY 1 please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this Hi, My internet has stopped working for a a little over a day. We apologise for the inconvenience. This happened straight after a thunder/lightning storm today at 4pm. 0 Likes Reply. Have reset NBN box (with paper clip) and also turned off power for 30 seconds. Last night our power was restored and everything was working fine, including the NBN. I misunderstood you first post. Level 2 ‎28-11-2022 08:12 AM. I’ve noticed that the upstream light on the NBN box is flashing and the online light is off, I’m guessing this has something to do with it. I've tried resetting and unplugging from power then replugging which didnt work. Hi there, The link light on our NBN box has been flashing blue since Friday and the box is making a clicking noise. Call centre is no operative. Think someone’s forgot to Hello, My area experienced an outage and after the electricity was restored, my NBN connection box keeps on ticking and there’s a flicking red light. NBN Broadband Bundle; Bizphone; Fibre1000 + BizPhone; Internet. All lights are on solid blue on nbn box except the LAN light is flashing blue. The "online" light of my black box kept flashing since morning, no internet access are gained. because of that, internet light on my white modem is off too. Thank you for your support during the planned network interruption, whilst nbn upgrades the Fixed Wireless network in this area. It keeps going through a cycle and I can’t connect to the internet. All of a sudden, my nbn box just reset itself and won’t restart. Personal; Internet. My internet has been working fine until today. No, there was not a storm. Personal. If you are on bundled NBN/VOIP plan, set nbn connection box showing all the lights, no dsl or internet light on modem . He tested the nbn cable on the walkway in-front the house, and the problem was resolved. Check your nbn connection box indicator light. Could you please help? Thank you. Check our Service Status page for any known outages. What type of NBN do you have. First NBN box when to Power light solid green, while Downstream is flashing, and Upstream and Online lights are off. No internet suddenly from 3:00pm yesterday,and the Nbn box seems not working properly since only the Power light is on , with downstream light flashing occasionally and upstream & online lights off all the time. After an electrical storm our NBN box is no longer working. No, there was no loss of power. I checked around 6am this morning. Is there a problem with the network? I can send a DM to someone if I need to give further information Contacted TPG tech and booked NBN tech to visit my house on last Saturday. The link light (the one that looks like chains) flashes blue for a while then starts flashing red. If you got your NCB before 1 October 2024, you probably have an Arris CM8200. All of a sudden my NBN box only has two lights on the power and the downstream (second one) is flashing. The issue is currently monitored as there is an ongoing maintenance work. Please call via ksmo11 contact phone number listed to confirm this has been reported to NBN Hi, Just got home from work & the internet isn't working. I'd appreciate if som Hi, my internet went out so I checked NBN outages and TPG outages (none), then unplugged my router and did a hard reset of my NBN box. If you got your NCB after ODU being solid red means there is no signal going through the line. No result. The LAN light was off, meant there were some issues btw NBN box (NCD) and router (TP Link). Because if I disconnect my DSL connection from my modem the internet connection doesn't work. The 2. Recenlty moved home. com. Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting. As far as I can see, there are no outages in my area . Have tried resetting and all the trouble shootings. I’ve waited it out to see if the situation would improve but to avail. I have checked the NBN outage map All of the lights on the NBN NTD box should be stable. Need to address this asap as I have a HSC student, uni student and working husband from home If your TPG nbn FTTP service is offline, you won’t be able to visit a website, browse, stream, or download. I checked for TPG & NBN Outages at our address, but there are none. TPG Community: Broadband & Home Phone: Modems and Devices: Re: NBN box red optical light Hello, Our nbn box is clicking and the connection light is flashing red after a short black out yesterday. Since the storm on Friday last week, the connection light of our modem has been flashing red. Our modem is all connected correctly. Last time this happened NBN replaced it and said the new one has better protection against storms Does this have to happen again now? Peter Brighton Le Sands 2216 I've called TPG but the lady on the phone wasn't entirely helpful, and managed to talk me into buying a new modem (even though it was only 10 dollars, but still). it's been 1 day, and it has been quite oft NBN box dsl ans chain lights flashing blue and LAN lights not working ; Personal. I have followed your troubleshooting tips: 1. I called the TPG CS team and be promised call back 2025-FEB-11 05:00pm but no, just received a SMS indicated the network was no problem already and recommoned me to reboot the modem. have done all the troubleshooting drills still nothing 🤷🏽‍♂️. Have been trying to call quite consistently the past week for help and can't get through. I have tried all possible solutions available on community and NBN troubleshooting page, like power recycling for 10 seconds, resetting the NBN box, checked the NBN service outage in our area, no planned outage. For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage. If it doesn't come back online by tomorrow then tell TPG. NBN FTTC NCD can have issues In between all the clicking the link light is flashing red and the DSL light is blinking blue. What I have to do to complete the installation? In the midst of the Brisbane rain rain rain today we had a loud bang and nearby lightning strike and our wifi stopped. does anyone knows how As the title says, I havent had internet for the past 3 days, there no NBN outages in my area. Got a message from TPG saying there was a potential outage but then heard nothing again (no other house in my street has an outage). Every day i try to chat to someone online and i have never been able to TPG Community. not even the power light comes up. I did try call but they said they have to wait for nbn co to mark off its all done and ready. I've tried calling technical support for 1hr+ and I was Hi, my NBN box has stopped working altogether. NBN bozx has a light flashing red. is committed to TPG will have the ability to check if your NBN is dropping out on their side. NBN website indicates that the service provider needs to log a ticket (customer cannot). After a thunderstorm a few hours ago, the internet is not working, and the NBN box makes a clicking noise with flashing red light. Lightning hit our area and the electricity went off and on so quick and the everything just restarted in less then a 1 second and the nbn box now is playing up and the lights are strange so the power light is flashing green so quick and the upstream and downstream are flashing in blue and online is Hello, early last week I recieved my NBN box and NBN modem. - Powering the NBN and TPG boxes off for more than one minute (one after the other) Hello, Recently just moved into a new place. Green: A device is plugged in with a CAT5e or CAT6 Ethernet cable. Seemed to have a lot of updates as multiple blue lights flashed when reset. Yellow: A device is plugged in Checking the status lights on your indoor nbn Connection Box (NCB) for nbn FTTP can be useful for troubleshooting. Optical Light remains red. My NBN HFC Arris box has the power light full but the downstream light keeps flashing and then the box reboots and goes back to the downstream trying to connect. Nbn box is not connecting. Our sincerest apologies for the inconvenience. You may need to check the Serial Number on your NCB to complete your order. the modem only shows 3 lights. This morning at 5. Was told the ticket would be escalated. 4 and 5gz lights on the modem are lit, but the internet light will not light up. Get online support. Checked to see if there is an outage and there are no reports of one. My internet was ok before that. Green means 100M device connected. after a storm the NBN HFC box no longer lights up, the rest of the house is ok. Following a storm on Saturday my nbn box has no lights. I was notified that I would get a call within 24 hours for an update. So I did this and all 4 lights came on the NBN box after a few minutes but no Internet light on the Archer TP-link router. However, I Lights on NBN box: Power: green. Hi, my connection symbol on my NBN box is flashing a red light along with a clicking sound. The next day TPG sent the text to say they are waiting for me to plug it all in. 5 G LINK: Off: Nothing is plugged into the 2. Please help thanks Hi @Jmanning,. Resetting and power cycling does not resolve the issue. Check the ‘STATUS’ LED All lights on the modem are green but the Uni D-1 light on the NBN box is orange. Select one of the links below to Do you have power coming into your property? Check the ‘ODU ’ LED indicator light on the nbn connection box. Level 2 ‎30-12-2023 06:37 PM. Been ready to go for like 3 days. All 4 lights solid blue. We checked for power outages in our area but there are none, disconnected and reconnected both the modem and router and tried resetting the modem but nothing works. Emily222. The Uni- D 1 port has a static yellow light and has not changed for 2 hours. Please can someone help me get a replacement NBN box This morning 26/02/2024 the NBN technician came and replace the NBN modem box, no red light blinking but also no internet. I've called TPG and they told me to wait up to 24 hours for a call from a technician which never came. 0 Likes luunancy. Nbn box stuck on red flashing light SOLVED Go to solution. A lightning strike crashed my NBN box yesterday and now it has a red light and constantly clicking. second one (downstream) is flashing, third and fourth( upstream and online) is off overnight. Other three lights on black box are solid green. Bundles. Downstream light blinks for a long time, then the box restarts. Information. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Right after lightning yesterday evening, we lost internet connection, and the nbn connection box continually flashes red light and makes a clicking sound. I have been on hold to TPG for over an hour. No Internet, Red Optical Light is on in NBN Box. Tried turning off the modem, letting it cool down and turning it on again, as well as resetting the modem. This model was supplied before 1 October 2024. I have checked the outages and nothing in the area. Tried many times for rebooting but the NBN box optical light is still red. . Also, on hold on phone for the last 45 minutes. Annabex069. I followed instructions. The NBN box is clicking and the connection (chain link) light is flashing red. Have rebooted NBN FTTC Box. Give TPG a call. Internet; NBN Plans; Home Wireless Broadband; 5G Home Broadband; Please send me a PM with your TPG username or customer ID number to assist you accordingly. NBN connection box is connected correctly with all the lights on. All lights are on, there is one light on each box that is red. called tech line there's a wait of 60mins ! Please get back Thanks The internet is up again. Internet; NBN Plans; Home Wireless Broadband; 5G Home Broadband; Fibre to the Building Bundle; TPG Community. Clicked the reset button for >2 seconds. Hi My nbn box has all its lights connected But tpg haven’t activated service yet. Please advise. connected. The power light is No internet atm but does anyone know what the clicking sound is coming from the nbn box. I have rang TPG a couple times and they got NBN to get into contact with me. Have just had a big storm sweep through S Hi TPG Support, After Storm, the NBN Box Connection Light has been flashing red; and ticking. TPG Community: Broadband & Home Phone: Broadband Internet: nbn box - no lights Internet has been out for 4 days now. If you got your NCB after this date, you'll have the Arris CM3500. I’ve tried restarting my modem and have contacted TPG. NBN FTTC NCD will keep clicking until the internet comes back on. amymiddlebrook2. Can i get a replacement box rather urgent please as this is interupting WFH. I can hear a relay clicking. Please can someone help me get a replacement NBN box my area recieved an internet outage on thursday (9/11/23 DD/MM/YY) and the NBN connection light was flickering red and it was making a ticking noise. Check the indicator lights on your nbn® connection box (also called the nbn network termination device or NTD). Based on the time, it is still within the time frame. It should show a steady or blinking green light. Repeats same process. Do I need a new box? Shoot me a PM with your TPG username or customer ID number. Due to the recent storm causing a power outage in my area in Sydney new south wales and the power coming back my nbn connection box from tpg still doesn't light up at all even after trying every trouble shoot listed on the nbn website after calling nbn i was informed to contact my internet service provider and now am asking for help on my issue of my My internet stopped working and the optical light went red from 2025-Feb-10 06:00PM. We've restarted our modem and the NBN box to no avail. 5G port. Checking the status lights on your nbn Connection Box (NCB) for nbn Wireless can be useful for troubleshooting. Very frustrated since I’m working from home and need internet. TPG Community: Broadband & Home Phone: Broadband Internet: Nbn box stuck on red flashing light; Sign In cancel. 00am the box is showing 3 blue lights and 1 blinking orange light. My kids are in the middle of exams and we have no internet 1 Like Reply. Have tried everything from resetting, turning off, unplugging modem, changing leads etc. There is no outage for our location and we have tried resetting it numerous times. However this morning (3/3/22) we had another thunderstorm and we lost power once again. Select one of the links below to jump to a query: TPG; Support; Hi @042402nt. Hi, I have just installed my new tpg modem to our Nbn box. Mark as New light is flashing red. Set up non-TPG Modem for nbn® Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting. No, there are no outages in the area. I notice the WAN connection on my modem is not ON (no green light at all) but the NBN box has all 4 LEDs light solid on, Not sure if it's my mobile problem or not, tested the Cat6 cable (yellow one) is working properly, changed another Cat5 cable to connect from NBN box to my modem's Since 21/3/20, i have had no internet or home phone. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage . It was working fine previously. Anonymous Hi All, I have received my FTTC NBN box and Archer router from TPG. Have pulled cables and waited and reinserted. Optical: green means it's connected to the fibre network (red is not connected). As you've confirmed, the NBN technician visit is between 8AM - 12PM. No other lights are on. TPG Community: Broadband & Home Phone: Modems and Devices:. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content; Hi . I have checked for known outages within TPG and on the NBN link that has been provided before. About six hours later the power has come back on again, but this time there is no activity on the NBN black box. I notice all the lights on the Nbn box except for the power light are flashing. The wifi is coming up as "Connected without internet" whilst tr I found when I restart the NBN box, the UNI-D 1 light will turn to green for maybe 45 seconds and then becomes dark and the router setting page said the status is WAN unplugged. Can see lights on the modem. There is no particular pattern and it never coinsides with planned NBN outage. I was connected to the service for a week and just started to have this issue after 10pm tonight. Contacted support yesterday. At the beginning all the lights of the NBN HFC Connection Box still came on, but our Router wouldn't show any Internet / WAN Connection anymore and I tried our previous modem and had the same results, so I went to bed and wanted to sort it out today after work. No, the box, cables, cords, sockets, plugs, etc have not been disturbed. Mark as New; Bookmark; Hi, My NBN connection box has no lights on after thunderstorms strike, please help. There is also apparently n Hi there, . Thanks very much. Please send me a PM with your TPG username or customer ID number. Sending you the photo of my NBN box and the status of lights. Any help would be greatly appreciated, thanks! Small Office. UNI-D: off means nothing connected. I have followed all troubleshoot instructions numerous time and nothing seems to work. If you remove the router cable, the light goes off. Have tried contacting TPG via phone but they were unable to help. Select one NBN box connection light is blue and flashing and no DSL light after I have tried to reset it by unplugged both power of NBN box & modem. Rang TPG support everyday for last 1 week but still not resulution. Please help and fix the problem ASAP thanks. I've gone through all the troubleshooting steps and checked for NBN outages online and there aren't any at my address. Level 2 ‎02-02-2022 08:41 PM. On TPG Modem DSL and Internet light is not on. please send us a private message with your TPG username or customer ID so we can look into your account and check on how we can get a replacement for your My NBN HFC box has both the power & online lights flashing Green & the upstream & Downstream lights flashing Blue. Turn the NBN FTTC NCD off for now and turn it on again later tonight or tomorrow. NBN™ Co. Attempted reset, manual input of details and still cannot connect. If it drops out too many times in a day, then NBN will have to fix. We need a new box ASAP as I run a business from home and need the internet. Tried on/off process. Mark as New; Bookmark; Subscribe; The link on the nbn box is flashing blue and red, I have tried to reset/turn off etc and nothing works. Tried to call TPG support, but no phone support is available Received NBN HFC equipment yesterday. Support contacted aga Have no internet access. Hi @siva,. JLD. Reboot online and mannually reset was done but still not working, and NBN outrage website shows my building is not outrage of Internet. I have got a email from TPG saying the service is active, and have followed the instructions multiple times carefully, reset NBN box, reset modem, everything as far as I’m aware. vipyjgek smig wcjbxk yrvj mthnhv hsezh gbgp uek sdhsxx rsgj isif qgnpllwc ucxx ruhg gqfx