Windows hello camera not working Regarding the automatic retry option, unfortunately, Windows Hello itself does not support this feature. Laptops that support facial recognition requires Intel Realsense or a 3D camera to work. . Jan 2, 2024 · 2. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. Jun 28, 2022 · But for the last couple of weeks Windows Hello is no longer working. I don't see a setting for default camera in the Windows Camera app. Inspiron 14 5000 2-in-1. Oct 21, 2024 · Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. Delete all “. dat” files from the folder in step 2. Walk Away Lock and Wake on Approach does not work. I did see 1 big difference: I only have the HP True Vision Camera listed, not the IR camera. Windows Hello works as Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. Make a backup of the WinBioDatabase folder and store it in a favorable location on your computer. I wasn't aware I was buying a device that would NOT support Windows Hello. Nov 17, 2024 · The prompt for windows hello activates but the usual blinking red lights of the IR camera doesnt shine. May 21, 2023 · On my device sign-in options, Facial Recognition (Windows Hello), it keeps showing that "This option is currently unavailable and we couldn't find a camera compatible with Windows Hello Face". Reboot your computer and check to see if Windows Hello Face can work successfully now. Follow these steps to remove the camera cover: 1. My name Is Alonso, I am an independent advisor. I have tried almost everything. Today, I did a clean installation of Windows 11, but the facial say that "I don't have a compatible camera". Dec 17, 2024 · I have the same problem. nothing changed. Oct 20, 2021 · Click or tap on Facial recognition (Windows Hello) to expand the section. You stated that you just purchased this? Normally you don't have these issues with the windows hello. I have a camera but i still cant set it up. I've tried various methods to get it working again; some suggested by forums and have had no such luck. Try re-installing your camera drivers and setup Windows Nov 24, 2021 · After doing a clean installation of Windows 11 via bootable USB in my Dell Inspiron 7535 2-1, the face recognition is not working. To use your camera normally you would need to go to start > camera. The set-up option is greyed out as well. I've tried about every troubleshooting step. Every time I used Windows Hello, there was a red light flashing to the left of the camera, and the indicator light (white and on the right side of the camera) did not illuminate. I've attached a photo of what those cameras look like on a laptop. Yes, once set up, Windows Hello works offline as it stores facial data locally on your device. Feb 24, 2025 · I recently re-installed my Windows 11 PC. An independent advisor provides several steps to troubleshoot and fix the issue, including updating drivers, modifying group policy, and running hardware and devices troubleshooter. It is designed to make signing in to your Windows 11 PC more secure and Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. Verified firmware that supports the functionality of the IR camera for Windows Hello include 2. If I do a restart however, Nov 8, 2024 · Hello, I have a Lenovo thinkpad running windows 11. How to Fix Windows Hello When Apr 17, 2024 · It's not all cameras that are compatible with the Windows Hello face recognition. Have an excellent Fall and Winter. Back to Table of Contents . No I did not make any major changes to the computer other than installing common programs like skype, spotify, photoshop, etc. Entering the PIN In the Windows Hello area under Face Recognition, click Set up. If you have a camera cover (usually Lenovo laptops come with it) or any physical obstruction on your device’s camera, it can prevent Windows Hello from working correctly. Get started on the Welcome to Windows Hello screen Type your PIN or password in the PIN or Password field. The camera works perfectly on my other PC (similiar setup, windows 11, all updates up to date as well). Oct 3, 2022 · still the same, Windows Hello not working after waking up. Oct 30, 2024 · Even though the app camera works, no application can sense my laptop Integrated camera: Google Chrome (with Google Meet), Mozilla Firefox, Skype for desktop, Nvidia Broadcast. Facial recogntion (Windows Hello) is on. Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. I don't mind typing the PIN. Jan 17, 2025 · Top 9 Ways to Fix Windows Hello Facial Recognition Not Working on Windows 11. Everytime I try Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. It's as if something has grabbed control of the camera and Windows can't use it. The camera actually works properly. 3. Note: For more help troubleshooting issues with your Surface camera, view Surface camera not working. Another quick way to check whether the computer thinks it can do this: Settings > Accounts > Sign-in Options. It happened recently after a windows update. I always logged on to the computer with camera face recognition. 493. The issue occurs after rebooting or resuming from hibernation or power. Feb 17, 2022 · 1. Uninstalling that update allowed the camera to work again. Windows includes built-in troubleshooting tools to identify and fix system issues. In the Settings/Accounts/Sign-in options/ window under Facial recognition (Windows Hello) it says, "This option is currently unavailable". Oct 20, 2024 · Same here. Please follow the next steps if it is not. It is just the IR camera which is used by Hello from Windows to login with low light. if anyone could help it would be greatly appreciated. When I went to check on the signin options it says that it can not find a compatible camera for Windows Hello. Jul 23, 2024 · Its seems my windows is having issues to start the camera at boot and does not seem to be a hardware issue with the camera. Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Dec 18, 2023 · Minimize Services window. 56 and 2. Try downgrading your firmware to an older version. Please provide the model of your camera and the model of your laptop to help identify what is causing the problem. I first didn't not even notice it, because over the years I've come accustomed to the fact that Windows Hello does not work that well and frequently a pincode or password is needed. Apr 8, 2023 · Windows 11 Pro - Fresh installation with all updates (10. Dec 1, 2017 · Since last year, when ever Microsoft puts out a new version update for 10, Windows Hello breaks. 2261. 5. Full shutdown does not help. UPDATE: I found the old driver version on lenovo's site: Mar 2, 2022 · Windows Hello allows you to use facial recognition to log in to your Windows 11 PC. " Current situation: 1. To work with face recognition the camera needs to meet some requirements. I can't seem to add Windows hello to the camera's privacy settings. Camera turns on but it stays there with the "Make sure you are centered of frame" with no blinking red lights (infrared-looking camera does not light/blink). My Windows 11 installation, BIOS, and drivers are all up-to-date, and the Device Manager shows no issues. still the same outcome Restrictions with Windows and ESS on MIPI Camera and Windows Hello Face. But in Device Manager both "camera sensors" (in system device) are working properly (in theory). I cannot even follow the above conversation. Jun 18, 2018 · When I attempted to remove and recreate Windows Hello sign-on, it first told me that it could not turn on the camera. Aug 2, 2024 · I purchased the webcam mainly for Windows Hello because it I like the feature on my Lenovo Thinkpad (using its built-in camera). Please can anyone help? Is this facility available for this laptop or not. Important: The following steps should not be performed on Windows Arm®-based Surface devices such as Surface Pro X, Surface Pro 9 with 5G, Surface Pro (11th Edition), or Surface Laptop (7th Edition). (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Once removed, click on Set up, to reconfigure your Windows Hello Face. My computer had a good camera recognition on Hello before Windows10 update. (If it’s already installed, then you don’t do anything) Scroll down the list and find Windows Hello Face. But using camera app I can take picture or I can do video call in skype. Was this working before? As stated, on Laptop camera only, no issues. Learn how to fix common sign in issues with facial, fingerprint, or PIN recognition. Anyone else seeing this? There's some related stuff in the logs with source=camera but not much: The description for Event ID 2 from source camera cannot be Dec 31, 2024 · You are here because the camera on your Windows 11 laptop or desktop is not working. Jun 11, 2016 · It says the camera is loading, and after about 30 seconds, it says that it couldn't connect to the camera. Apr 9, 2020 · In addition, I also confirmed that 'camera access to this device is turned on' from the setup-personal-camera. Occasionally, the IR camera works again after waking the laptop from sleep, but only once. The problem is that i am not able to set the built in camera as default for Windows Hello when i am connected to the monitor. Trying to configure Windows Hello facial recognition and it gives following error: "We couldn't find a camera compatible with Windows Hello Face". Any help available appreciated. Jan 30, 2022 · So i just bought a new HP Omen laptop and the only thing not working is the windows hello facial recognition, it seems to be an issue with windows 11 as the camera works fine, I talked to HP support and they informed me that it was not the device as its the same compatible device they use in all there laptops, so i was hoping someone here had Dec 8, 2019 · After the recent update on my Surface pro 7 Windows Hello Face not working and its saying "Couldn't turn on the camera, please sign in with your pin" I have the exact same problem, I did reboot it, holding volume and pressing / releasing power button thinking the cameras might not be turned on but they were so no sure where to take it now? Feb 15, 2020 · After the latest update, the camera on my Surface Pro 4 no longer works with the sign in. My webcam works. See if the problem is Step 7: The next time you log in to Windows, the system will attempt to use the Windows Hello feature and the webcam to unlock the system. The driver installed for my camera under "imaging devices" in device manager is the same version as the laptop it works on. Consider manually retrying. The external camera works sometimes, but most often not. Jan 28, 2022 · The Brio 4K camera works fine everywhere else (and indeed, was working with Windows Hello until recently) - but now gets to the point where Windows Hello starts with "Getting Ready" before telling me that it couldn't turn on the camera. An important part of making it secure is that facial recognition needs to be confident that the face it's seeing in the camera is a live person and not a photograph or other image. com Jan 29, 2024 · Learn how to troubleshoot the "We couldn’t find a camera compatible with Windows Hello Face" error on your PC. The webcam is working perfect. Steps to replicate on my PC - WIN 11: Situation 1 - Trying to change PIN: Settings - Accounts - Pin(Windows Hello) Jan 17, 2025 · My external USB camera stopped working after update 2025-01 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5050009) . I removed a driver under "biometrics" in device manager as instructed on one of the answers. After, just log off and try Jul 10, 2020 · I restarted, but 'Hello Face' still was not working, but this time the sign-in option said 'we couldn't find a camera compatible with Hello Face'. Aug 28, 2023 · The camera works fine for Hello on my Windows 10 and my wife's Windows 11 laptops. Typing the PIN to verify identity Jan 17, 2022 · I recently got a Logitech BRIO 4K with Windows Hello for my home office but that is even harder to get working with Windows Hello. The red IR light never goes on so I guess that's the problem. all drivers for monitor and laptops installed and updated, windows updated, optional drivers updated. Anyway, a few days ago Windows hello mentioned that it could not start the Jan 17, 2025 · Based on your feedback, you are experiencing an issue with the Intel RealSense F200 camera not working with Windows Hello on Windows 24H2. Apr 28, 2022 · I purchased an SP8 this January. Hello using an external camera (Both the Philips 499P screen camera and Logitech BRIO 4K) is sporadic, it works sometimes but most often not. You tried a few basic fixes like reboot but it didn’t work. See full list on thegeekpage. Therefore, you will need to transition from a Apr 25, 2022 · i recently got a Lenovo ThinkPad that HAS a camera and a fingerprint sensor. Even an external IR camera which was detected earlier and was working even with Windows Hello, stopped getting detected too. Everything else with the camera works. And all of this is happening when you are about to join a meeting. Devices must have an infrared (IR) camera for facial recognition. There used to be a continuous white light and two flashing red lights, but as of late the two flashing red lights do not show up. If yes why this is happening. Well that is gone now and still no facial recognition. Press Windows key+E to open File Explorer window on your computer. Most methods came from windows forums. Feb 3, 2024 · The camera individually works, both front and back, however as far as face recognition in order to sign in using the "Hello" feature on the Surface Pro 9 it says can't use the camera and defaults to PIN. He told me the camera must be bad. 57. Moreover, Windows Hello only works 1 time of 10. The infrared/IR depth camera that scans your face which is what Windows Hello needs to access, is no longer active on the webcam itself. May I please know the make and model of your device? Type msinfo in the search bar on the taskbar and click enter. Sep 11, 2020 · I can log in through Windows Fingerprint but Windows Hello Face is not working. Dec 29, 2020 · Face recognition to log in worked fine since I bought the XPS this summer but stopped working a few days ago. Delete the old database. Fingerprint sensor is not responsive The infrared part of my camera has stopped working. Oct 27, 2021 · Windows Hello doesn't work on my external monitor (Phillips Brilliance 346p). Aug 18, 2020 · Microsoft - Learn about Windows Hello and set it up . Aug 27, 2024 · When I first installed the camera everything worked. However, the camera works just fine if it's booting into windows, or if it has been locked (Win+L). The only way to restore uninstalled drivers is by full system restore. Make sure the camera is functioning. Sep 13, 2023 · These laptops do not support Hello via face as they utilize the fingerprint reader only. The biometric device is malfunctioning: When Windows 11 face recognition is not working, you should check whether the biometric device is working fine and if other conditions are favorable. cheers Feb 24, 2022 · it happens that the camera has a thin scratched line part just under the bezel and above the camera. If you really like this "retry" feature, you can express your design and ideas to the development team through the Feedback Center (WIN+F). Any ideas? Thanks! Nov 10, 2023 · I use the Lenovo Ideapad 5 Pro 16ARH7 laptop. any solutions? I already installed the latest drivers from the Lenovo website. May 22, 2024 · I am not a Windows friendly person. Use your PIN to logon. To do so, follow the steps below: Step 1. The fix is actually very simple to get Windows Hello working again Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model For example, Windows Hello face recognition may no longer work if it was supported by the camera manufacturer's driver using custom USB extensions not supported by the in-box driver. Fortunately, I rolled back to 23H2 via System Recovery --> Go back feature. Watch the video inside this webpage. Aug 29, 2020 · Windows Hello enables you to use fingerprint or face to log into Windows 10. Feb 19, 2023 · A user reports a problem with Windows Hello facial recognition not accessing the IR camera on a laptop. I would recommend that you do the following my friend. Click on Remove. Click to “Learn More” and see message: We couldn’t find a camera compatible with Windows Hello Face Feb 3, 2018 · Now my computer will not let me sign in using my face. Open Category Cameras . Jul 29, 2024 · For instance, many saw the We couldn’t find a camera compatible with Windows Hello Face in Windows 11 when their camera didn’t support facial recognition. My problem is, the windows hello face recognition is inactive in settings panel and it says " we couldnt fina a camera compatible with windows hello" But the notebok has a "720p camera with IR function to support windows hello" which it is clearly written in the product page of Asus Interesting. It has an IR camera. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. The Walk Away Lock and Wake on Approach features do not work on computers that support an S3 sleep state. Run Windows Hello Troubleshooter. Restart the biometric service. I tried following the instructions in Windows Help, which did nothing, so I then tried turning Windows Hello off and trying to turn it back on again, but now I continually receive the message to make sure my face is centred in the box, occasionally flashing up the message to keep looking straight at the camera, but that's it, nothing else happens. Let apps access your camera is on. Nov 19, 2024 · Hi, I bought a new Asus Expertbook B5402FVA notebook and instal the windows 11 pro latest version 24H2 on it. The monitor is a Philips Brilliance 499P and it has a built in camera that is Windows Hello Compatible. Back to Table of Content Jan 2, 2025 · The camera works fine in all apps and the drivers are up to date but when i try to setup facial recognition (Windows Hello) it says "Couldn't turn the camera on, make sure it's working properly" and then closes the window almost instantly. Feb 11, 2020 · Hi, i have a Surface Laptop 3 that i have connected to an external monitor using USB-C (on both ends). May 3, 2024 · One kind -- the "IR" camera -- can be used with Windows Facial Recognition - Windows Hello. Confirm that the camera is working properly after executing [Camera] application. the built-in camera does NOT work after the latest Bios update. The face recognition was working properly in Windows 10, before the format. Fix 3. Windows is up to date. why? I have the latest system, and it still does not support facial recognition. You will immediately notice that the Red Light next to the front camera comes on and you are able to use the IR camera to setup Windows Hello again. Previously, Windows Hello was working fine, even in low-light conditions. Method - Check your computer to find the type of camera . Control Panel > icon view > Device Manager . Now what can Windows Hello is a fast, secure, way to sign in to your Microsoft Windows device, and facial recognition makes it even easier. Open the Windows Camera app and select the Logitech camera as the default camera. with your nail, push it smoothly to the right , then its light will become white if you have launched windows camera app, you should see something instantly!! when you quit any app using the camera, the light will turn off, that s all !! Apr 6, 2020 · Windows Face logon requires the high-grade IR camera . Windows 11 Home . Sometime restarting the laptop solves the problem but then after being inactive and letting it sleep it stops working again. Best camera drivers are already installed accoring to device manager. 0. I see it in devices, but even uninstalling and reinstalling the drivers would not let me turn it on in windows "camera" app, discord, or teams. Oct 24, 2023 · Windows 11 now requires users to sign in to Windows Hello using a Microsoft account on the device to enhance security. Setup under Face Recognition in the Windows Hello area Click Get started. Worst, it makes Windows Hello crash (blue screen) , so every single time now I have to reboot my computer and input manually passwords. Get the Windows Central Newsletter All the latest news, reviews, and guides for Windows and Xbox diehards. Tips for Surface Laptop Go and Fingerprint recognition (Windows Hello) Some Surface Laptop Go models have a Fingerprint Power Button, so you can sign in to your Windows 11 PC using Fingerprint recognition (Windows Hello). Aug 30, 2018 · Hi Mark. " As far as I can tell I have not updated anything but I can't tell what the thing does in the background. In Search on the taskbar, type device manager , then select it from the search results. I'm running an. Aug 4, 2024 · Windows Hello Facial Recognition stopped working on my laptop about 2 weeks ago. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. 0 HD UVC WebCam) does not work with Windows Hello Face Driver was installed correctly, camera is working in Camera app flawless, but Windows Hello Face still claims: This option is currently unavailable Feb 27, 2018 · Hello, I have the Inspiron 5378 laptop with the IR camera, however after sending it to support and getting the motherboard changed, Windows Hello does not work (trying to set it up results in Apr 30, 2024 · However, subsequent attempts fail, with the IR camera seemingly not activating (no flashing visible). I tried all possible solutions: firmware upgrade/downgrade/driver installs, remove Windows Hello, change drivers to standard Windows drivers, Jul 11, 2023 · Restart your computer and check if the Windows Hello stopped working in Windows 11 problem is fixed. Note: Camera errors include Upside down image, No image, Cannot recognize camera, Display abnormal, etc. Modify your camera's privacy settings Jan 11, 2023 · After doing this, I re-enabled the HP camera and Windows Hello still uses my external webcam. After a few dozen times, you might get used to typing in the password or your Windows PIN. Select [Facial recognition (Windows Hello)] ③, then click [Remove] ④, the face sign-in option will be removed. I could determine that the camera is not working (or working) by going to Device Manager. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. Hence, apply the following steps to resolve it quickly on your PC. My PC is updated, both from Windows Update and Dell Update. Try removing existing face recognition configuration and then set it up again. But from last few day it is not working, the camera is not turning on. Dec 31, 2024 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Funny thing is, that with the latest levono driver my integrated AND external camera is not working. Camera Access is on. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. " It also says "Windows Hello is preventing some options from being shown. I'm thinking it's the bios or a defective camera. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Aug 24, 2021 · Preview the main camera image: White LED solid. I was following these steps until I reached the part where I had to repeat all over but with SURFACE CAMERA WINDOWS HELLO, which I noticed wasn't in my System Devices. SHOP SUPPORT. Jan 12, 2021 · Integrated Web Camera in Philips 272B7QUBHEB (USB2. Apparently not on the device I purchased. Jun 8, 2020 · Windows adds the PIN. This options is currently unavailable - click to learn more . Windows 11: We Couldn't Find A Camera Compatible With Windows Hello Face On Windows 11, Fix Windows Hello Facial Recognition Not Working Windows 11Link: http May 19, 2023 · Windows* Hello Face is Not Working Content Type: Troubleshooting | Article ID: 000093458 | Last Reviewed: 05/19/2023 My camera is not working in the Windows Jan 17, 2024 · I am aware about the button to switch off the webcam. It’s fast, convenient, and enhances security by using biometric data for authentication. 8 for Windows 11 for x64 (#KB5009469). The camera works fine, and if I chose to "improve my face recognition" Windows happily is using the Logitech BRIO cam and not the Laptop one. 1. After installing Windows 11 facial recognition does not work. windows hello not working, My IR camera doesn't even show up in device manager - surface pro 7 my windows hello has stopped working before fixed it once before and it forked for a few weeks before it stopped again. When I was on Windows 10, it worked perfectly fine. As stated, it was working fine before I reinstalled. LG Gram has "proximity" lock, when the camera doesn't see you in front of the laptop, it will lock the computer out. I also updated the windows as soon as I got the laptop so I don't know whether that was due to windows update or something else/ Sep 13, 2023 · These laptops do not support Hello via face as they utilize the fingerprint reader only. This is really frustrating. I am on 24H2 with latest updates. When you open your laptop lid, Windows Hello will automatically switch to using your laptop camera. When lid is open, it uses the windows hello on my laptop, when lid is closed which is what i usually use, it doesn't work at all and sits on the login screen but the Oct 1, 2019 · Surface Camera Windows Hello. now the ir camera doesn't even show up in the device manager. Anyway, All good. Hello works fine when first starting notebook or with a restart. I have to choose alternative way to login, and that works fine. Jun 26, 2023 · Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. PC Data Center Mobile: Lenovo But 2 days back my facial recognition stopped working all of a sudden and I started getting below message that "We couldn't find a camera compatible with Windows Hello Face". It's not a big deal. May 31, 2021 · Windows Hello Face is a biometric login option for Windows 10 devices. Sometimes system updates can overwrite the drivers for certain devices. I finally got around to troubleshooting it today. I uninstalled and installed the camera driver multiple times, rolled it back, rolled back the windows multiple times, checked privacy and security settings Hello, NimsanduKottage. inf, restart windows biometrics, clear the cache. When I open it, the camera app uses the Logitech camera. It does not work either. Completed the following steps: Attempted to reconfigure existing setup, could not proceed past the "Make sure your face is centered in the frame" message. So Microsoft has to patch their end and the infrared camera firmware/driver has to patch their end. Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. I am also unable to reset/setup windows hello now as when I go to add my face a blank white space shows up where the camera imagae is supposed to which means the camera is not being activated After waking HP notebook from sleep mode the camera does not active. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. The camera app works properly. What if my camera is working but Windows Hello isn't? Verify if your camera supports Windows Hello. All greek to me. Camera still works in Camera app. If Windows Hello is not available, you will see a message: Windows Hello Face. It was working and now it is not. " Apr 18, 2023 · Windows Hello Face requires an infrared camera, which 90% of brand new laptops DON'T have. Build: 22000. If the camera is the correct type, I had this problem earlier in the year with 2. My camera works when I open the camera app, but when I try to set up facial recognition (windows hello), but when I try to set up with "improve recognition" I get the message that Sorry Something Has Gone Wrong, couldn't turn on the camera make sure it's working properly. If this does not happen, please change the Sign-in options to Window Hello Face . Here is what it looks like when it is not working: The latest Windows 11 build has enhanced the level of system security settings by default, which can block initial access from biometric devices. I can still make use of the camera without Windows Hello, but it is frustrating that something that Windows claims as a feature doesn't work with a camera that is supposed to support the feature. Anyone have an issue with their webcam after the latest Bios update. Now, navigate to this location-C:\Windows\System32\WinBioDatabase. If the Windows Hello setup can not work properly on a self-installed Windows 11 system, follow the steps below to disable the core isolation settings to solve the problem. It gives me the following: Couldn't turn on the camera. 11. Jun 5, 2023 · Facial recognition at login time works fine with the integrated surface camera. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". If the message “We couldn’t find a camera compatible with Windows Hello Face” is displayed, and Windows Hello Face is not working, your camera is incompatible, you don’t have the correct drivers installed, or there is a configuration problem. At this point, you can re-enroll your Windows Hello. Removed and re-added the Windows Hello Face optional feature several times Sep 26, 2024 · Face recognition works fine, it actually opens the camera and it works, so it is not a hardware problem. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. These are similar to Apples FaceID where there is some sort of infrared scanner alongside the camera. (Windows 11 - fully updated) But with the lid closed, on login it doesn't turn on and use the external camera, and even trying to setup facial recognition with the lid closed fails - it only shows darkness and if you open the lid a little you can see a little light Nov 7, 2024 · Check if Windows Hello Face is in the list under Installed features. Learn how to troubleshoot the error "We couldn’t find a camera compatible with Windows Hello Face" with nine possible solutions. Only about an hour ago I updated Logi Tune to the latest 2. "Improve recognition" shows my face but does not recognize it. Not all webcams are compatible though! Find out what you need, and how to set it up, here. I tried all the solutions on the web: install the HelloFace. I've installed the driver several times. For improved security, only allow Windows Hello sign-in---- is on. Now it just says "Windows Hello isn't available on this device. Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. Windows Hello works, but my webcam fails to load. Windows Hello says it's trying to recognize me, but the camera light does not come on. Remove the Camera Cover. I've tried the following: One bug that I can't work out is that straight out of the box, the windows hello camera won't work. But after the update, 'Camera cannot be turned on. Reinstalling camera drivers hasn't resolved the Jan 14, 2024 · Same issue here with my XPS 9315. 22621 Build 22621)HAL 10. My recommendation if you can't get it working is take back where you got it from and get a full refund and buy again. Jan 12, 2022 · Hello on the Laptop camera has always worked fine. Jun 20, 2023 · My facial recognition stopped working on my Lenovo Yoga 7i laptop. Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. Facial recognition worked fine until about a week ago. Oct 18, 2024 · 8. Remove facial recognition. How Windows Hello Works with a Webcam Windows Hello is an alternative to traditional passwords. Again i must emphasize that once i can login to windows, there are no issues with the camera. 4. Follow the steps to update or reinstall your camera driver, HelloFace driver, and Windows Hello app, or run system file checker and restart biometric service. Ensure the Camera Is Connected Properly If you're using an external webcam, ensure it's properly connected to your computer. 11. After this windows installation I'm certain it is in fact a software problem. This just started happening after the most recent Microsoft update. However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. I always update Windows to the latest updates. Need to authenticate via PIN. Back to Jan 10, 2025 · My Windows Hello stopped working as well. I spent 4 hours with a Windows specialist on line and he never got it to work. Even reinstalled windows. I noticed that the IR light was off, so I tried to update the driver, but was told the latest driver was installed and that the device was working properly. You could try that and maybe it will work for you. Windows Hello Face shows "This option is currently unvailable". 58. I spent HOURS on line with the Windows tech who tried everything he could figure out and nothing worked. Im not mad or anything, just confused. The camera seems to not be even working. "We couldn't find a camera compatible with Windows Hello Face. I am running Windows 10 on MacBook Air 2015. We're happy to help. Now says "We couldn't find a camera compatible with Windows Hello Face. See the possible solutions and the exchange of replies with an independent advisor. Jul 23, 2021 · Is your Windows Hello face camera broken after the latest Windows 11 release? It's a known issue, and there's a simple fix. Also no camera listed in the USB section. Inspect both ends of the cable for any loose connections and verify that the connecting cable is in good condition. Since then Windows Hello facial recognition does not work' May 9, 2022 · Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. No frame to see. What will work for one person, wont work for the next. The "plain" kind of camera - HD True Vision or similar -- is not the right kind of camera for Facial Recognition. Same as step 1. Hi, I had a Logitech Brio 4K Stream that had a working Windows Hello authentication in Windows 10, but on a newer computer with Windows 11, this never worked. Apr 13, 2022 · If you have an infrared camera and it doesn't work, then it is generally related to outdated camera firmware/drivers as hackers kept on finding security holes in windows hello face. Barbara A user reports a problem with Windows Hello facial recognition and camera app. Dec 20, 2024 · I am setting up a new elitebook. Apr 29, 2021 · When the laptop lid is closed, Windows does not allow the Windows Hello smiley :) icon to respond to this login option as Windows knows the internal web camera is unabilable but it can not detect that the external web camera is still available and can be used instead. But the Hello finger print reader is iffy on all of my ThinkPads, so I thought perhaps face recognition would work better. 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello Aug 31, 2022 · Windows Hello sometimes doesn't want to cooperate, but with these tips, you can get back into logging in with biometrics once more. I followed all of the instructions in the troubleshooter and still nothing. 70 version and now Windows Hello will not work. I checked sing-in option and tried to improve recognition, but the camera is not turning. I have looked up previous forums as this is a fairly common issue. Before I re-installed Windows, Hello (face) was working fine. Thanks for your help Ensure your camera is compatible with Windows Hello. Tick the box near it and then click Install. Windows Hello is a robust security feature integrated into Windows 11, allowing users to log in using facial recognition instead of traditional passwords. If the above 2 methods fail to resolve Windows Hello not working on Windows 11, you can try resetting the facial recognition settings. Apr 30, 2018 · Also make sure camera is working. Safe mode. In settings, when I try to set up the face recognition it says "We couldn't find a camera compatible with Windows Hello Face", but the Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. Is there a way to reinstall it or should I just give up on fixing Windows Hello. Perhaps you're right. Here are steps for fixing Windows Hello: 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. I sent that laptop back and they sent me a new one. I even tried to use another external USB camera with the same results. It is an internal camera on a Bang & Olufsen HP ENVY all-in-one PC. With Drive Explorer I was able to remove all camera drivers installed by Lenovo. I've tried a plethora of fixes online but can't get anything to work. Removed existing Facial Recognition, tried to add, same as Aug 11, 2023 · Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens. Post a screenshot of the resulting dialog box. But, Windows facial recognition worked just fine with Windows 10. Have Fall Creators Update installed. Jul 8, 2019 · Open Settings App and navigate to Accounts=>Sign-in Options=>Windows Hello Face. Here’s what to do when your Windows 11 camera is not working. Prior to the FCU, the fix was to reset the TPM in the bios. Click on the windows key > search and open Device Manager > find the camera driver > Update. Reset the Hello Facial Recognition Settings. Feb 13, 2017 · I have configured Windows Hello for login my laptop. Sep 11, 2024 · I understand, just want to confirm are you trying to use the Windows hello sign in feature or is the camera not working no matter what you do. Sep 12, 2018 · After the most recent update Windows Hello no longer works when I start up my Surface Book. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. It worked great until about 2 weeks ago. May 7, 2022 · I have an HP envy x360 13-ag0002la Laptop and windows hello facial recognition do not work on windows 11. The fingerprint works fine but when i try to set up face ID, it displays the message "we couldn't find a camera compatible with windows hello face". I have checked in Device Manager and the Facetime HD camera is listed there. alternate apps. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. Reinstalled drivers. If it isn’t, click Add a feature. The pin works but not facial or fingerprint recognition. So it is perfectly normal that your brand new laptop doesn't have windows hello face. Check your lighting, make-up, glasses, fingerprint reader, and system updates. I bought a brand new Lenovo X1 Carbon Gen 12 last month and when the system updated to Windows 11 24H2 the camera stopped working. Thank you. Jan 24, 2020 · As the title of this post says. Aug 24, 2023 · 10. After a reboot, Windows Hello is not working anymore but my cameras are back in business. To use Windows Hello facial recognition, an IR sensor is required. If Windows Hello is not available, you will see a message: Windows Nov 20, 2024 · Win11 cannot find the camera. Click search and type camera and open the camera app. Nov 3, 2023 · This will help Windows to recognize you no matter wearing glasses on or not. Jul 31, 2024 · My Windows Hello says it cannot find a compatible camera on my laptop. Check your device's specifications in the user guide. Windows Hello camera working: IR LED Fast blinking. 2. To run Windows Hello troubleshooter: Open Settings and go to Update & Security. Good Afternoon all! So last night I had a work meeting and could not for the life of me, get my 2023 webcam working. The fixes have ranged from registry fixes, security permissions to driver reinstalls. Windows Hello Face Recognition may not work due to IR camera issues or error messages. But recently numerous users reported that Windows Hello stopped working after Creators Update or Windows Hello could not turn on camera on Windows 10 suddenly. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you. CAD software and Rendering, yes. This options is currently unavailable - click to learn more. Dec 27, 2024 · Type and search [Camera] in the Windows search bar ①, then click [Open] ②. Install as above and restart twice again. Then the Hello access stopped working. jbkknclp ujkym jptwn blolu fxz ntj tchw anlivk yzl sxtow tjbzcoqt kroze vpyqado ekuwp bbyrx